Objectives: At the conclusion of this presentation, attendees will be able to:

• Discuss the scope and nature of the errors that occur in healthcare;
• Investigate alternatives to reducing risk and error in spite of increasing complexity;
• Review other organizations that function very well in a high risk environment;
• Apply “lessons learned” from other organizations to improve quality of care and patient safety

Objectives: At the conclusion of this presentation, the learner will be able to:

• Recognize characteristics of an effective patient-family-health care provider relationship.
• Describe methods that can be used to facilitate effective communication between patients and providers
• Discuss an adverse event that could be prevented by effective communication between patients, families and providers

Objectives: At the conclusion of this presentation, attendees will be able to:

• Identify the key patient safety challenges in American hospitals, including lags in technology adoption, hospital acquired conditions, and slow adoption of safe practices;
• Understand the employer role in using purchasing leverage to influence safety;
• Identify the key goals of payment reform.

Objectives: At the conclusion of this presentation, attendees will be able to:

• Review key accomplishments, missed benchmarks and continuing challenges in the patient safety movement to date;
• Explore the role of consumer as partner and “game changer” as we move forward with patient safety and quality improvement work;
• Outline new opportunities for alignment between consumer, healthcare providers and payors for achieving the transformation to authentically patient-centered care

Objectives: At the conclusion of this presentation, participants will be able to:

• Provide updates on state and federal stimulus fund incentives
• Identify common features of Patient Center Medical Home and Meaningful Use Health Information Technology
• Learn about the impact of HIT on vulnerable populations

“Using Horizontal Interventions to Prevent the Unexpected: A Practical Intervention to Patient Safety”
JILL M. MERCIER
Patient Safety Officer
VCU Health System

Objectives: At the conclusion of this presentation, attendees will be able to:

• State the difference between vertical and horizontal interventions related to patient safety;
• Describe the significance of using safe behaviors to improve patient safety;
• Describe how behavior based expectations can be used to also improve staff safety
• Discuss the role of senior leadership in implementation of behavior based expectations.

“A Program to Reduce Foley Device Utilization and Prevent Symptomatic Catheter-Associated Urinary Tract Infections in the ICU Setting”
TRACEY R. ODACHOWSKI, RN, BSN, CCRN
Critical Care Educator, Education Department
Sentara Norfolk General Hospital

Objectives: At the conclusion of this presentation, attendees will be able to:

• Identify the influence of indwelling urinary catheters on nosocomial infections rates;
• Describe care elements included in SNGH’s indwelling urinary catheter management bundle;
• List additional change measures instituted to decrease catheter-associated urinary tract infections;
• Summarize the impact of the bundle elements on patient outcomes.